Privacy Policy

1. Data Controller

92pka ("we", "us", "our") is the data controller responsible for the personal information collected through the 92pka platform, accessible at 92pka.net (the "Platform"). By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This policy applies to all registered users, visitors to the Platform, and any individual whose personal data we process in connection with the provision of our online betting and casino services, including users based in Pakistan, Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and elsewhere.

2. Personal Data We Collect

92pka collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, national identity card (CNIC) number or passport number, and a photograph of your identity document where required for KYC verification.
• Contact Data: Email address, mobile phone number, and residential address including city and postal code.
• Financial Data: Payment method details (JazzCash mobile number, Easypaisa account, bank account number for HBL/UBL/Meezan Bank/Bank Alfalah transfers), transaction amounts, deposit and withdrawal history, and wallet balance records.
• Account Data: Username, encrypted password hash, account preferences, bonus history, and responsible gaming settings.
• Usage Data: Betting history, game session logs, pages visited on the Platform, time spent, click-through patterns, search queries within the Platform, and device and browser information.
• Technical Data: IP address, device type, operating system, browser version, and approximate geolocation derived from IP.
• Communications Data: Records of correspondence with 92pka support via email or live chat, including timestamps and content.

3. How We Collect Your Data

92pka collects personal data through the following means:

• Direct Interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting support, or updating your account profile.
• Automated Technologies: As you navigate and use the Platform, we automatically collect Technical Data and Usage Data via cookies, server logs, and similar tracking technologies. See Section 10 (Cookies) for further details.
• Third Parties: Identity verification and KYC service providers may share verification outcomes with us. Payment processors (including JazzCash and Easypaisa) share transaction confirmation data. Fraud prevention services may share risk scores or flagged data patterns.

4. How We Use Your Personal Data

92pka processes your personal data for the following purposes:

• To create, maintain, and administer your 92pka account and to verify your identity.
• To process deposits, withdrawals, and all financial transactions associated with your account.
• To provide and operate the sportsbook, casino, slots, and arcade services available on the Platform.
• To comply with legal obligations including anti-money laundering (AML) checks, sanctions screening, and KYC requirements.
• To detect, investigate, and prevent fraud, cheating, match-fixing, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• To enforce responsible gaming policies, including monitoring for problem gambling indicators and administering self-exclusion or deposit limit requests.
• To send transactional communications — account confirmation emails, withdrawal notifications, security alerts, and support responses.
• To send promotional communications where you have provided consent, including offers related to PSL betting, casino bonuses, and new game launches. You may withdraw this consent at any time via account settings.
• To improve the Platform through analysis of Usage Data and technical performance metrics.
• To resolve disputes, enforce our Terms & Conditions, and respond to legal claims or regulatory enquiries.

5. Legal Basis for Processing

92pka processes your personal data on the following legal grounds:

• Contract Performance: Processing necessary to provide the services you have registered for, including account management, bet settlement, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and tax reporting obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

92pka does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and proportionate:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card network processors to facilitate transactions. Each processor operates under their own privacy policy and applicable data protection obligations.
• Identity Verification Providers: KYC and AML service providers who assist in verifying your identity documents and screening against sanctions lists.
• Technology Providers: Cloud hosting, content delivery, and software-as-a-service providers who process data on our behalf under binding data processing agreements.
• Legal and Regulatory Authorities: Government agencies, courts, law enforcement, and regulators where we are legally required to disclose information or where disclosure is necessary to protect the rights, property, or safety of 92pka, our users, or others.
• Fraud Prevention Networks: Industry fraud-sharing schemes and credit reference agencies, where applicable, to detect and prevent fraudulent activity.

All third-party processors are contractually required to process your data only for the specified purpose and in accordance with applicable data protection standards.

7. Data Retention

92pka retains personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and operational obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure to comply with AML and financial reporting requirements.
• KYC documentation is retained for the period required by applicable identity verification regulations.
• Support correspondence is retained for three (3) years following the resolution of the relevant query.
• Usage and technical logs are retained for up to twelve (12) months for security and fraud detection purposes.

Following expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification.

8. Data Security

92pka implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your browser and the 92pka Platform.
• Encryption at rest for sensitive data including financial records and identity documents.
• Access controls limiting internal data access to authorised personnel on a need-to-know basis.
• Two-factor authentication available for all user accounts and enforced for administrative access.
• Regular security assessments and penetration testing of Platform infrastructure.

No data transmission over the internet or electronic storage system can be guaranteed to be completely secure. While 92pka takes all reasonable precautions, we cannot guarantee absolute security. If you believe your account has been compromised, please notify us immediately at [email protected] (plain text — not a link).

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 92pka:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive a structured, machine-readable copy of data you have provided to us.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected] (plain text — not a link). We will respond within thirty (30) days. We may require identity verification before processing your request.

10. Cookies & Tracking Technologies

92pka uses cookies and similar technologies to operate the Platform, remember your preferences, analyse usage, and where consent is given, deliver relevant promotional content. The categories of cookies used are:

• Strictly Necessary Cookies: Required for the Platform to function (session management, security tokens, login state). These cannot be disabled.
• Functional Cookies: Remember your preferences such as preferred language, last-visited section, and display settings.
• Analytical Cookies: Collect aggregated usage data to help us understand how the Platform is used and identify performance improvements.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content related to 92pka's services. These are only set with your explicit consent.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect Platform functionality. For a full list of cookies in use, contact support.

11. Minors

18+ The 92pka Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on the Platform, please notify us at [email protected] (plain text — not a link) immediately.

12. Changes to This Privacy Policy

92pka reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform services. Material changes will be communicated to registered users via the email address on file at least fourteen (14) days before they take effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically. Your continued use of the 92pka Platform following any update constitutes acceptance of the revised policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 92pka, please contact us in writing. Our support team is available daily from 09:00 to 24:00 Pakistan Standard Time (UTC+5).

Support email (plain text — not a link): [email protected]